REQUEST SUPPORT

REQUEST SUPPORT

This service is only for computers provided by Computer Direct Outlet!
Use this page to submit your questions directly to our support staff.
Please include your order number and as much detail as possible, to allow the quickest and best answer to your question.

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WARRANTY INFORMATION

CDO SYSTEM’S WARRANTY SUMMARY

Computer Direct Outlet (CDO) offers all of our custom built systems with an industry leading warranty. When you call or email CDO, you will be helped by a CDO employee.

• CDO will pay for all shipping and replacement shipping costs for issues occurring within the first thirty days of the warranty term on new CDO computer in the U.S.

• CDO does not outsource repairs. Your workstation will be serviced by CDO employed technicians at our facility.

• CDO does not outsource customer service. When you contact CDO, you will be helped by an actual CDO employee.

CDO’s warranty protects your workstation and desktop against defects in hardware and workmanship for the specified duration of the warranty period beginning on the day your system is shipped or picked up at CDO.

Volta Workstation/Desktop Labor and Parts Warranty
All Volta Workstations/Desktops built and sold by CDO have a standard lifetime labor and one year parts coverage. This warranty covers labor for hardware repairs, and installation of upgrades purchased through CDO. Support for operating systems is limited to reasons directly related to hardware functionality. A one year or two year extension of the parts warranty may be added to your new system within thirty days of the purchase date.

Explorer Desktop Labor and Parts Warranty
All Explorer Desktops built and sold by CDO have a one year parts and labor warranty. This warranty covers labor for hardware repairs, and installation of upgrades purchased through CDO. Support for operating systems is limited to reasons directly related to hardware functionality.

Computer Repair Guarantee
Computers are generally repaired within seven (7) business days after we receive the computer. If a needed replacement part is not in stock, then the repair time may be extended. All CDO computer repairs, including repairs to non-CDO computers, are guaranteed for a period of thirty (30) days or the remainder of any applicable CDO Warranty, whichever is longer. This guarantee does not cover new or different symptoms from the originally repaired problem.

Entire System Warranty
See computerdirectoutlet.com’s entire System Warranty where you find warranty support, RMA, return and refund, and other pertinent instructions: Click Here for the Entire System Warranty.

CDO PARTS WARRANTY SUMMARY


30-Day Satisfaction Guarantee
Computerdirectoutlet.com offers you a 30-Day Satisfaction Replacement or Refund Guarantee on all part purchases from Invoice Date with only a few exceptions:

CPU’s may only be returned for a replacement of the same or equivalent item if the original item is no longer available. No refunds on CPUs.

Retail and OEM software may be returned for refund within 30 days ONLY if it is unopened.

For “Downloadable Software”, all sales of applications are final. Computerdirectoutlet.com does not accept returns of downloadable software.

All products must be returned in “Like New Condition” with all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product. Do not write or place stickers on the original manufacturer’s packaging. Any product that exhibits physical damage is nonreturnable for replacement or refund.

Entire Parts Warranty
See computerdirectoutlet.com’s entire Parts Warranty where you will find RMA return and refund, and other pertinent instructions: Click Here for the Entire Parts Warranty.